Every startup remembers its first hire, but its first resignation can be just as significant.
Earlier this year, the young team in my fifth business experienced its first departure, just as we were preparing to recruit and grow. It was amicable, understandable and completely unexpected.
Why do founders readily accept specialist accountancy, HR, marketing, legal or technology support as necessary, yet still treat experienced support for the business itself as optional?
We’ve all heard the idea that it takes 10,000 hours to become an expert. The research behind that claim is more interesting than the rule itself. Because 10,000 hours doing something is not the same as 10,000 hours getting better at it.
If you’re running a business you want to scale and the word complexity makes you feel exhausted before you’ve even thought about it properly, this will be worth 15 minutes of your time.
The mature business does not avoid disagreement. It learns how to use it.
The real value in different thinking appears when challenge stays focused on the work, rather than becoming a contest between people.
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