Why are my clients not held accountable?
We are hard-wired to resist change. Yet change is the one thing we seek when thinking about growth. You want to grow but are you willing enough to change?
How do you know if those in your network are the right people
This article is about the process of assessing and developing your professional network based around working with the right people
What does making changes in business really mean?
Change is about creating a different outcome, not about creating a list of things to change. The results you create for your business are not just different, they are better.
Which came first, the Sales Pipeline or the Relationship Pipeline?
For every 8hrs I invest in my Relationship Pipeline, I have the opportunity for infinite referrals. Whereas for every 84hrs I invest in my Sales Pipeline, I have the opportunity for one sale.
What is customer service really?
Why do we focus so much of our money, time and energy on customer service? The simple answer is because customer service is, in reality, reputation management.
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