What is customer service really?
Why do we focus so much of our money, time and energy on customer service? The simple answer is because customer service is, in reality, reputation management.
What makes a great footballer?
The game of football is often called “The Beautiful Game” and perhaps the beauty is in playing the game…and not winning the game.
How to keep your battery charged
What happens if our battery is not fully charged each day? The amount of time and energy we have to invest in the activities in our day is decreased.
Know, like and trust – what does it really mean?
Know, Like and Trust forms the basis of any relationship, whether business or personal. What if we used this principle to build better business, not just more business?
The 60:20:20 Rule (from The Jarvis Principles)
To guarantee growth, I believe people should be working 60% of their time in their business, 20% of their time on their business, and 20% of their time on themselves.
The top 7 barriers to consistent quality referrals
What prevents referrals is superficially simple – not asking, asking too early and not following up. This is about what stops consistent quality, which is somewhat different.
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