How do you know if those in your network are the right people
This article is about the process of assessing and developing your professional network based around working with the right people
What is customer service really?
Why do we focus so much of our money, time and energy on customer service? The simple answer is because customer service is, in reality, reputation management.
What makes a great footballer?
The game of football is often called “The Beautiful Game” and perhaps the beauty is in playing the game…and not winning the game.
5 Key Ways to Build Customer Relationships
If our home is all about location, location, location, then small business is all about relationships, relationships, relationships. Find them, nurture them, and watch your sales soar.
Know, like and trust – what does it really mean?
Know, Like and Trust forms the basis of any relationship, whether business or personal. What if we used this principle to build better business, not just more business?
The top 7 barriers to consistent quality referrals
What prevents referrals is superficially simple – not asking, asking too early and not following up. This is about what stops consistent quality, which is somewhat different.
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