Why are my clients not held accountable?
We are hard-wired to resist change. Yet change is the one thing we seek when thinking about growth. You want to grow but are you willing enough to change?
How do you know if those in your network are the right people
This article is about the process of assessing and developing your professional network based around working with the right people
What does making changes in business really mean?
Change is about creating a different outcome, not about creating a list of things to change. The results you create for your business are not just different, they are better.
Which came first, the Sales Pipeline or the Relationship Pipeline?
For every 8hrs I invest in my Relationship Pipeline, I have the opportunity for infinite referrals. Whereas for every 84hrs I invest in my Sales Pipeline, I have the opportunity for one sale.
What is customer service really?
Why do we focus so much of our money, time and energy on customer service? The simple answer is because customer service is, in reality, reputation management.
What makes a great footballer?
The game of football is often called “The Beautiful Game” and perhaps the beauty is in playing the game…and not winning the game.
9 Ways to Say ‘Thank You’
Research shows that customers spend more, employees accomplish more, and suppliers are more likely to raise their game, if they’re thanked regularly.
5 Key Ways to Build Customer Relationships
If our home is all about location, location, location, then small business is all about relationships, relationships, relationships. Find them, nurture them, and watch your sales soar.
It’s not the ingredients, it’s what you do with them…!
Success comes from the way ingredients are combined, crafted and shaped over time. I make an awesome cake and it’s not because I have the best ingredients, it’s because I know how to combine them.
How to keep your battery charged
What happens if our battery is not fully charged each day? The amount of time and energy we have to invest in the activities in our day is decreased.
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